We (Farhana Luxe & Co.) will process your order and update your trackking number in 3 working days for READY STOCK IN MALAYSIA item. For PRE ORDER AND READY STOCK IN USA item, the trackking number will be updated in 4-5 weeks after date purchase.
We (Farhana Luxe & Co.) will NOT be HELD RESPONSIBLE if anything happens during the delivery process. Once the parcel has been passed to the courier partner, we will no longer have power over the parcel.
If something happens during the delivery process, the customer/reseller must take the initiative to follow up with the courier partner to resolve the issue.
ALL PARCELS are insured up to RM100. Additional insurance is not available for offer.
Please note that if customers use Buy Now Pay Later options, we will not be offering a refund for the item if something happens during the delivery process and we agree to the terms. We will only provide store credit if we agree to the issue.